Buffalo Wild Wings

Reviews about Buffalo Wild Wings

• 2 / 5

  By Felix Roman
  1 - The place is nice, effort keeping us entertained many options, Basketball, football, hockey...
  2 - If you are a group bigger than 4 you will have to wait, place is packed.
  3 - Customer Service - management presence is required on the floor
  4 - New personnel learning and the restaurant full bad combination
  5 - Too much delay since the 1st approach...until finally you order
  6 - Drinks are just "mixers and Ice"...
  7 - Wings were requested "extra crispy". Not even close, but what if you asked and get them back after a while "burned"... who knows.
  8 - The wings came, but no napkins, no plates or baskets for the bones...
  9 - Then I asked and got a couple of napkins and baskets.
  10 - We asked for fries, we did not get them, when the lady came to the table, I told her, what about the fries? answer: I did not write it, I am sorry. Do you want it?, I told her, no.
  11 - But when we were close to end, came twice to see if we were ready to pay the bill.
  12 - The failure are not the employees, it is the management that are not doing their do diligence, A- Personnel selection, B - Training, C - Monitoring the customers satisfaction and supporting employees for improvement.
  13 - I had great expectations... unfortunately was not.
  14 - You have a great place, location and investment... Do what you have to do.
  July 17, 2016